Returns & Exchanges

1. Visit our self-service Returns Center within 14 days of your order’s delivery date.

START A RETURN (U.S.): RETURNS CENTER

2. Enter your order number and shipping zip code or email address.
   (Hint: Your order number can be found in the order confirmation email sent after your purchase.)
   If needed, we can also look up your order using the email address used at checkout.
3. Click Start Return and select the item(s) you would like to return.
4. Follow the prompts to tell us why the item didn’t work out and choose how you would like to proceed.
5. Once your return request is complete, your prepaid return label will be emailed to you along with step-by-step return instructions. Your label will also appear on the final confirmation screen, where you can download or print it.

Please download or print your label before leaving the page. Once you exit the Returns Center, you cannot re-enter to access a previously generated label. After leaving the page, your label will only be available through the email sent to you.

Returning multiple items?
As you process your return, all eligible items from your order should appear on the same screen for selection. Simply choose each item you would like to return and follow the prompts to complete your request.

Exchanges (U.S. Only)

If you would like a different size, color, or completely different style, you may choose:

• Instant Exchange — your new item ships immediately
• Standard Exchange — your replacement ships once the carrier scans your return package

Refunds

Refunds are issued once your return has been received and inspected, typically within 3-5 business days of delivery to our facility.

Please note: Items returned with signs of wear, damage, or alteration will not be eligible for a refund.

You can view our full Return Policy here.

Once you initiate your return through our Returns Center, you’ll receive an email containing your prepaid return label and step-by-step return instructions.

Your label will also appear on the final confirmation screen after you complete your return request. At that time, you’ll have the option to download or print your label.

Please download or print your label before leaving the confirmation screen. Once you exit the Returns Center, you will not be able to re-enter to retrieve a previously generated label. After that point, your label will only be accessible through the email we send you.

If you cannot locate the email containing your return label, please contact our Customer Care team for assistance.

For  U.S.-based orders, there is a $20 fee per label for returns. Original shipping charges are non-refundable. You also have the opportunity to select the "Pay Now to Unlock Free Return" option at checkout and paying a $7.98 fee. If you decide to return your item, you'll be able to return at no further cost.

International returns are subject to a $25 Return fee. We will provide you with a DHL express label. The $25 return label will be deducted from the refund amount for all international returns.   

More information is available in our Returns Center.

By selecting the "Pay Now to Unlock Free Return" option at checkout and paying the $7.98 fee, you'll be eligible for a return at no extra cost. 

If you decide not to pay the $7.98 fee at checkout, you can still return your item, but you'll be responsible for the $18 return shipping label fee.

Please note that all returns must adhere to our standard return policy guidelines:

Items purchased through macduggal.com may be returned or exchanged within 14 days of your order's delivery date. All apparel must be in new, unworn condition with intact pink security ribbon and all original tags/accessories attached. Handbags must be in their original condition, with all tags and protective material intact including detachable straps when applicable. Items marked as 'Final Sale' are non-returnable and non-exchangeable. Our detailed return policy can be found here. 

The "Pay Now to Unlock Free Return" option is non-refundable and non-transferable. 

1. What is the pink ribbon, and why is it important?

Every Mac Duggal dress is shipped with a pink ribbon securely attached. This ribbon serves as a protective seal, confirming the dress has not been worn, altered, or damaged.

2. Can I return my dress if the pink ribbon has been removed?

3. What condition must the dress be in to qualify for a return?

• In original, unworn condition
• Unaltered and unwashed
• With the pink ribbon securely attached
• Must not be marked as final sale at purchase

4. What if my dress arrives with an issue?

5. How do I start a return?

6. What happens if my return doesn’t meet the requirements?

If your return shows any signs of wear, has been altered, or is missing the pink ribbon, it will not be accepted. In that case, the dress will be sent back to you.

7. How can I make sure my return is accepted?

• Inspect your dress carefully upon delivery
• Leave the pink ribbon attached until you’re certain you’ll keep it
• Handle the dress with care when trying it on
• Include all packaging and paperwork when sending your return back.

Please allow up to 5-10 business days processing time for our team to receive, inspect and process your refund. You will be notified when your refund arrives at our warehouse, and again when your refund is processed.  Kindly note it can take up to 7 business days from the day of processing for the refund to post to your account, depending on your financial institution. 

Most Mac Duggal.com orders are eligible for returns within 14 days from the delivery date, for a full refund. Please note that final sale items, samples, and ‘last chance’ items are not eligible for returns or exchange.  If you meet the return criteria and are still having an issue, please email [email protected] and our team will be able to assist you. 

If possible, please ship your return in its original packaging to help protect delicate items during transit. If you no longer have the original packaging, that’s not a problem — you may use your own packaging or materials provided by your local courier.

You do not need to include your original packing slip or order invoice; however, please be sure to include all return paperwork provided through the Returns Center.

Please note:

• Handbags must be returned with their original dust bags to be eligible for a full refund.
• Missing or damaged dust bags may result in a $15 handling fee.

FREE EXCHANGES & STORE CREDIT

We provide two exchange options: Instant Exchange or Standard Exchange

• Instant Exchange: Your exchange will be ordered once submitted. A $1.00 hold will be placed on your credit card. If the item/s from an Instant Exchange are not scanned by the carrier within 7 days, the full amount of the exchange will be charged to the card.
• Standard Exchange: Your exchange order will be processed once your return is scanned by the carrier. All exchanges are shipped with standard shipping.
• You will receive an email with your new order number.
• We are unable to cancel exchange orders due to our extremely efficient processing times.
• Any exchanges requested that we do not have in stock will automatically be issued as a refund.

All orders are carefully inspected before shipping as part of our quality control process. However, due to the delicate nature of our garments, issues can occasionally occur during transit or handling.

Damaged Items

If you receive a damaged item, please contact [email protected] or submit a return/exchange request through our Returns Center within 48 hours of delivery.

Please include the following:

• Your order number
• A description of the damage
• Clear photos of all damaged areas

If submitting through the Returns Center, please select the reason code “Damaged” and upload photos along with a description of the issue.

Our Customer Care team will review your request and reach out promptly with a resolution.

Please note:

• Claims submitted more than 48 hours after delivery may not be eligible for resolution.
• Items damaged while trying on, altered, or through wear are considered final sale and are not eligible for return or exchange.
• If your damaged-item claim is approved, you will not be charged a return fee.

Returning a gift is easy! You can exchange, receive store credit, or credit the purchaser's original payment method. We just need a little information from you.

Here's how it works:

1. Visit our self-service Gift Return Center within 14 days of your order's delivery date

2. Enter your order number and purchaser's shipping zip code or email.

3. Click Start Return and click on the item you would like to return

4. Follow the prompts as to why the item didn't work out and how you would like to proceed

**If you are returning multiple items, follow the above steps**

Exchanges:

If you want to exchange for a different size/color or completely different style, you can choose an instant exchange which ships immediately or a standard which ships once the carrier scans your return package.

Store Credit:

Store credit, if chosen, is issued via online gift card and can be used toward a future purchase.

Refunds:

Refunds are issued within 10 business days of receiving your return. As a friendly reminder, items that come back to us with any signs of damage or wear will not be eligible for a refund. All apparel must be in new, unworn condition with intact pink security ribbon and all original tags/accessories attached. Handbags must be in their original condition, with all tags and protective material intact including detachable straps when applicable. Our full return policy is available here. 

We do not have a Mac Duggal storefront. 

You can find a large variety of our dress lines at major retailers like Nordstrom, Saks Fifth Avenue Bloomingdale's and Macy's. We are also a featured brand at hundreds of full-service boutiques around the world. For a list of authorized retailers, please use our Store Locator to find a location near you.

Wishlist allows you to create a personalized list of all your favorite styles. Simply click on the heart icon to add items to your curated list. To save your Wishlist, login in or create an account. 

Red Security Tag Removal Instructions

Cut along the thin part of the red tag, on the side furthest from the dress. There is a scissor icon near the edge you will cut along.

Once you cut along the edge, the tag will then pull apart and separate.

We are always here to assist you with any questions or concerns you may have. 

For the best service, we recommend contacting us via email at [email protected]. 

If you prefer to speak with us over the phone, feel free to give us a call at 909-316-5758 and we'll be happy to assist you. Our regular business hours are Monday-Friday 9:00 am - 5:00 pm CST. 

For international orders, please contact us via email at [email protected].

For press inquiries, email [email protected].

For partnership/influencer inquires, email [email protected].

If you come across a product at a lower price on macduggal.com or a select competitor, please submit a price adjustment request and we will gladly review your request. Our ability to price match or adjust sale prices is subject to the following terms and conditions: 

• Price adjustments must be requested within 14 days of your delivery day 
• The item must be identical in color and size.
• The Mac Duggal's style must be in stock at a selected competitor and Macduggal.com.
• The competitor’s website publicly displays the price to be matched.
• Your price match request includes a functioning URL link and a screenshot of the price match item on the competitor's website. 
• Price adjustments are calculated from the item price shown on the Macduggal.com website on the requested date.
• We are unable to match order-level discounts/coupons, sitewide promotions, gift card promotions, or shipping offers.
• We are unable to match prices that are a result of a personalized promotional offer.
• We do not offer price matches or sale adjustments on items from outlets, flash sales, auctions, clubs, or regional and non-U.S.-based retailers, as well as "marketplace" prices from third-party sellers.
• Items listed by competitors as clearance, last chance, or final sale are not eligible for a price adjustment.
• We will only make one price adjustment per item. 

If the request is granted, price adjustments will be credited back to the original form of payment used to purchase the item. Once a price adjustment is processed, the item becomes a Final Sale and is not eligible for return or exchange.

We’re happy to help! Before reaching out, please review the following common reasons a promotional code may not apply to your order:

• The promo code has expired.
• The promo code has already been used.
• The item(s) in your cart may not be eligible for promotion.
• The promo code may only apply to select styles, categories, or collections.
• Only one promotional code may be used per order.
• Welcome 10% discount codes cannot be combined with other store promotions or coupon codes.
• Promotional codes must be applied during checkout and cannot be applied once an order has been completed.
• Please review the terms and conditions associated with your code for full eligibility details.

If your promotional code is still not working and you believe it is valid, please contact our Customer Care team at [email protected] for assistance.

How do I see the dresses and items I ❤ ed with wishlist? 

On desktop you can view wishlist chosen styles on the top menu bar by choosing the heart icon, but for mobile you will need to click on the 3 bars on the top right to pull out the full menu down. Wishlist is located at the bottom of the pop out menu if you scroll down. 

Click on the word Wishlist and your favorited styles will be displayed.  

From there you have 3 options:

1. Share your wishlist (Via text or email)

2. Add your wishlist to cart

3. Clear your wishlist

We understand that nothing can truly replace human connection. That’s why our Customer Care Team is here for you — real people available Monday through Friday, from 9 a.m. to 5 p.m. CST.

To better support our customers around the clock, we also use an AI assistant as part of our customer service experience. Our AI assistant is available 24/7 and responds as quickly as your internet connection allows. Many customers appreciate being able to get answers anytime, day or night, without waiting for business hours.

Our AI assistant is designed to help answer common questions, provide order and return information, and get conversations started quickly so customers feel supported right away.

That said, we understand AI is not for everyone. If you would prefer to speak with a person, we completely understand — and we’re always happy to connect you with our Customer Care team directly.

You can reach us by:

• Phone: 909-316-5758
• Email or Chat: Simply request “Agent” at any time, and a member of our team will respond within the next 24 business hours.

Thank you for your interest in becoming an authorized Mac Duggal retailer.

To begin the application process, please email [email protected] with the following information:

• Store name
• Store address
• Website URL
• Primary contact name
• Phone number
• Employer Identification Number (EIN), if located in the United States

Our team carefully reviews each application to ensure alignment with our brand and retail partnerships. Please allow up to two weeks for the review process.

Once your application has been reviewed, a member of our team will contact you using the phone number provided.

If you have any questions or need additional assistance, please feel free to reach out. We appreciate your interest in partnering with Mac Duggal.

Women's US Size Chart

Note: Sizing that includes "W" is the same as the sizing above. The "W" indicates that the gown is exclusive to our Plus size collection. 

How To Measure

Not sure what size to choose?

Our True Fit tool is available on every product page; just answer a few quick questions for a personalized size recommendation.

Welcome to your complete Mac Duggal fit guide. 

Finding the right fit ensures your Mac Duggal gown looks and feels exactly as it should — elegant, comfortable, and made just for you. This guide will help you understand how your dress should fit across key areas of the body, and how each silhouette is designed to flatter your shape. 

General Fit Guidelines

Bust 

• Should feel secure and smooth — never tight or constrictive. 
• Boning or built-in cups should lay flat with no gaping or bulging. 
• For strapless or off-the-shoulder styles, the neckline should stay in place when you move your arms. 

Tip: If you’re between sizes, size up for comfort and have the bust tailored for a 
custom fit.

Waist 

• Should define your natural waist without digging in. 
• You should be able to sit comfortably while maintaining shape. 

Tip: The waist should hug, not squeeze — tailoring can fine-tune the fit perfectly. 

Hips 

• Fabric should gently skim your hips — not pull or bunch. 
• You should be able to move freely without strain. 
• Embellished dresses have little give and should have room for you to sit comfortably to avoid stress at the seams or friction with beading. 

Tip: For fitted styles, test your range of motion — you should be able to sit comfortably and take a full step easily. 

Length 

• The hem should graze the floor when wearing your intended heels. 
• For shorter styles, hemlines should fall evenly and allow comfortable movement. 

Tip: Always try on your dress with your event shoes before making length adjustments. 

Shoulders & Straps 

• Shoulder seams should sit at the edge of your shoulders — not drooping or pulling. 
• Straps should stay in place without slipping or digging. 

Tip: Minor strap or sleeve adjustments can make a dramatic difference in fit and comfort. 

Overall Fit 

• A well-fitted gown should feel supportive, not restrictive. 
• Zippers should glide smoothly without strain. That said, you may require another person to help you zip some embellished dresses or those made from heavy fabrics. 
• The dress should move with you — comfort and confidence are the true indicators of a perfect fit.
• Wearing the wrong size dress can stress the dress outside of normal wear and tear. For the  longevity of your garment it’s better to buy the larger size and have it altered.

Happy Shopping!

At Mac Duggal, we want your shopping experience to be seamless, and that means helping you find the perfect fit. That’s why we’ve partnered with True Fit, a smart sizing tool that acts like your personal style assistant.

Whether you're browsing a glamorous evening gown or a sleek cocktail dress, True Fit helps you make informed sizing decisions using your personal measurements and fit preferences.

How to Use True Fit in Four Simple Steps

1. Spot the Icon

On any product page at MacDuggal.com, you’ll see a small black “T” icon next to the size options. Click that icon to open True Fit.

2. Share a Few Details

You’ll be asked to enter some basic information like your height, weight, body shape, and typical size in other brands. This helps True Fit get to know you.

3. Add a Reference Item

 Tell True Fit about a similar item you already own that fits you well. It could be a dress or top from another brand. This helps the tool better understand how you prefer your clothing to fit.

4.  Get Your Size Recommendation

Based on everything you’ve shared, True Fit will recommend a size and show you a fit scale to let you know whether the item might run snug, relaxed, or true to your fit.

Tip: You only need to enter your info once!

Create a True Fit account and your sizing preferences will be saved. The next time you shop, just click the “T” icon—True Fit will remember your details and make recommendations instantly.

Need Help?

Still have questions? Our customer service team is happy to guide you through using True Fit or help with sizing for specific styles. 

Can I Order More Than One Size of the Same Style?

We understand that shopping online can make sizing feel uncertain. To help you find your best fit, we recommend reviewing our size charts carefully and comparing your measurements before placing your order.

If needed, customers may purchase multiple sizes to try at home. However, all standard return policies, return windows, and return shipping fees still apply.

Please note:

• Return windows cannot be extended for orders containing multiple sizes.
• Returned items must meet all return eligibility requirements, including being unworn with tags and security ribbons attached.

If you need additional sizing guidance before ordering, our Customer Care team is happy to assist.

While we absolutely understand the importance of a perfect fit, we’re unable to make alterations to your dress. This includes hemming, adding fabric, modifying sleeves, or making repairs.

If your dress requires alterations, we recommend visiting a tailor who specializes in working with embellished dresses. These experts know how to preserve the delicate details of your gown while making precise alterations to ensure it fits you beautifully.

If you have any questions about the alteration process or need guidance, we're always happy to help. Feel free to reach out to us anytime at [email protected].

Caring for Your Mac Duggal Hand-Beaded Dress

Every Mac Duggal hand-beaded gown is a work of art—lovingly detailed by artisans, bead by bead, to bring each design to life with exceptional dimension and elegance. No two dresses are exactly alike, making your gown uniquely yours.

Preserving its beauty for years to come is simple with just a few thoughtful steps.

The Golden Rule: Less Is More

Due to the delicate craftsmanship of our hand-beaded styles, dry cleaning is not recommended. In most cases, doing less is actually best when it comes to keeping your gown in top form.

Storage & Handling

• Hang with care: Store your gown in a cool, dry closet where it has enough room to hang freely. Avoid cramming it between other garments to prevent bead friction or distortion. A padded hanger is a gentle choice. 

• Breathe easy: Every few months, gently air out the dress to keep the fabric fresh and prevent long-term creasing.

• Cover wisely: Use a breathable garment bag (not plastic) to shield it from dust and light without trapping moisture.

Spot Cleaning

• Avoid harsh chemicals: Never soak or submerge the dress. Instead, use a clean, damp cloth to gently dab at stains or spots.

• Test first: Always test on a small, inconspicuous area before applying any gentle soap or stain treatment.

A Note About Beads

• It’s completely normal to find a few stray beads in your Mac Duggal packaging—this is part of the hand-beading process.

• Bead packet included: Most dresses with a small pouch of extra beads, just in case. We recommend keeping it with your gown for future use if repairs are ever needed.

Treat It Like Fine Art

A Mac Duggal beaded gown is more than a dress—it’s an heirloom. With minimal effort and maximum care, it will remain a timeless piece in your wardrobe for years to come.

Mac Duggal Eveningwear Fabric Care Guide

Fabric & Finish Disclaimer

Every Mac Duggal gown is a work of craftsmanship, often featuring delicate fabrics, dramatic structure, and hand-applied embellishments. While care needs may vary slightly based on fabric type, our most cautious and universal recommendation is spot clean only. This approach helps protect the garment's integrity, especially for styles with hand beading, embroidery, sequins, or metallic finishes.

If deeper cleaning is ever required, we strongly suggest consulting a professional dry cleaner with experience in luxury eveningwear, and always informing them of the gown’s materials and embellishments in advance.

Fabric-Specific Guidance

Each fabric used in Mac Duggal eveningwear has unique characteristics. Below are suggestions for how to handle and maintain each material—always in conjunction with our overall “spot clean only” approach.

Velvet

Plush and rich in texture

• Use a padded hanger to maintain shape.

• Steam gently at a distance; do not press or iron.

• Spot clean with mild detergent and soft cloth.

• Avoid crushing the pile with pressure or folds.

Chiffon

Lightweight, sheer, and flowing

• Extremely delicate—avoid rough jewelry or surfaces.

• Steaming is safest; never iron directly.

• Gently blot with cold water and mild soap if needed.

• Ideal for dry cleaning only when absolutely necessary.

Jacquard

Structured with woven patterns

• Hang on sturdy hangers to avoid creasing.

• Iron only on reverse side with low heat and pressing cloth.

• Spot clean with care to preserve textured weave.

• Dry clean preferred if thorough cleaning is needed.

Satin

Smooth with a high-gloss finish

• Store away from friction-prone items.

• Use a steamer or press inside out on low heat.

• Avoid water contact; satin is prone to watermarks.

• Spot cleaning is preferred; dry clean only if needed.

Taffeta

Crisp with a subtle sheen

• Hang freely to maintain body and volume.

• Steam lightly and sparingly.

• Blot spills immediately to avoid water staining.

• Best maintained through spot cleaning or professional dry cleaning.

Jersey Knit

Soft, stretchy, and wrinkle-resistant

• Fold or clip-hang to avoid shoulder stretch.

• Spot clean or hand wash in cold water.

• Lay flat to dry to retain shape.

• Can typically be steamed lightly without issue.

Crepe

Textured and matte with fluid movement

• Avoid excessive heat or steam.

• Press on low, using the reverse side and a cloth.

• Gently blot stains with mild detergent and cold water.

• Dry cleaning recommended to preserve texture and structure.

Final Reminder

While the above provides fabric-specific best practices, our official care instruction remains: Spot clean only. Always err on the side of caution, especially with hand-beaded, hand-sewn, or embellished styles. When in doubt, consult a trusted dry cleaning professional familiar with formal eveningwear.

Due to the delicate nature of our gowns we recommend spot cleaning only. We recommend cold water and gentle detergent (such as Woolite).

Each dress is constructed specifically for the design of the dress to enhance the fit and look of it while you are wearing it. The most specific information on each dress can be found on its product detail page. There are however some general construction details that may help guide your shopping. 

• Generally strapless dresses, one shoulder ballgowns and any dresses structured with boning (corseted) will come with bra cups attached. This does allow you to more easily wear the dress without a bra.  Some customers with larger chests regardless may still appreciate additional support and want to still opt for a strapless backless bra or shapewear for the best fit. 
• More casual and day dresses and fabrics like knit, ruffled mesh, chiffon and charmeuse do not usually have bra-cups attached to better allow the fabric to flow. Many of these dresses work well with different types of undergarments or regular bras. 
• Most Mac Duggal dresses are lined to improve the appearance, comfort, and durability. The lining gives a smoother more flattering appearance while wearing.  Technically, by adding a layer of fabric on the inside it prevents the outer fabric from clinging to the body, hides unfinished seams, protects the outer fabric from wear and tear, and can make sheer fabrics more opaque, giving a more polished look overall.  
  
  

If you find yourself in between sizes while referring to our size chart, we typically recommend ordering the dress size that corresponds with your largest measurement. Please note that due to the nature of our dresses, alterations may be needed. 

What Silhouette Is Best for My Body Type?

Great question! At Mac Duggal, our designers are passionate about creating gowns that celebrate every body. Understanding which silhouettes make you feel your best can help you shop with confidence and joy.

While no one fits perfectly into a single category, some customers find it helpful to use body shapes as a general guide when choosing silhouettes and styling details. Most importantly, wear what makes you feel confident, comfortable, and beautiful.

Universal Favorites

Some silhouettes are especially versatile and flattering across many body types:

• A-Line: Fitted through the waist with a gradual flare through the skirt
• Fit & Flare: Defines the waist while allowing movement and balance
• Empire Waist: Creates a soft, elongated silhouette
• Sheath: Sleek and streamlined with elegant simplicity

Triangle

Description: Shoulders appear narrower than the hips.
Fit goal: Create balance while drawing attention upward.

Recommended silhouettes:

• A-line
• Fit-and-flare
• Empire waist styles

Styling details to consider:

• Embellished bodices
• Off-the-shoulder necklines
• Statement straps or sleeves

Inverted Triangle

Description: Shoulders are broader, with narrower hips.
Fit goal: Create softness and balance by adding movement or volume to the lower half.

Recommended silhouettes:

• A-line gowns
• Fuller or flowing skirts

Styling details to consider:

• V-necklines
• Scoop necklines
• Asymmetrical necklines

Hourglass

Description: Shoulders and hips are similar in width, with a naturally defined waist.
Fit goal: Highlight curves and define the waistline.

Recommended silhouettes:

• Mermaid
• Trumpet
• Sheath
• Fit-and-flare

Styling details to consider:

• Structured waists
• Draping or ruching that highlights shape

Rectangle

Description: Shoulders and hips align closely, with a less defined waist.
Fit goal: Create soft definition and shape through the waistline.

Recommended silhouettes:

• Trumpet gowns
• Fit-and-flare
• Dresses with shaping through the torso

Styling details to consider:

• Belts or waist details
• Ruching
• Layered or tiered skirts

Oval

Description: Fullness through the midsection.
Fit goal: Create an elongated, flowing silhouette with comfortable structure.

Recommended silhouettes:

• Empire waist gowns
• Wrap-inspired styles
• Soft A-line silhouettes

Styling details to consider:

• V-necklines
• Draped fabrics
• Vertical details that elongate the frame

We also recommend reviewing each product’s size chart, fabric description, and fit notes when available.

If you need additional styling or sizing guidance, our Customer Care team is always happy to help.

Each Mac Duggal silhouette  to highlight your shape in a unique way. Here’s what to look for in a perfect fit:

A-Line

The Look: Classic and universally flattering.
Fit: Fitted through the bust and waist, gently flaring from the hips. The skirt should skim your shape and move easily.

Fit Tip: The waistline is your anchor point — adjust here for perfect balance.

Ball Gown

The Look: Regal, full-skirted glamour.
Fit: Structured bodice with a defined waist; the skirt should fall smoothly with volume and ease.

Fit Tip: The bodice should feel snug and supportive, but you should still breathe easily.

Mermaid / Trumpet

The Look: Dramatic and body-contouring.
Fit: Fitted through the bust, waist, and hips, flaring below the knee. You should be able to walk and sit comfortably.

Fit Tip: If the fabric strains across the hips or thighs, it’s too tight — tailor for mobility.

Mermaid flares at the knee:

Trumpet flares at mid-thigh:

Sheath / Column

The Look: Sleek and modern.
Fit: Follows your body’s line without clinging. The fabric should fall smoothly, creating a clean, elongated look.

Fit Tip: Choose seamless undergarments to maintain the gown’s fluid silhouette.

Empire Waist

The Look: Soft and romantic.
Fit: Seam sits just below the bust, with a relaxed, flowing skirt. The bust should feel secure while the fabric drapes gently.

Fit Tip: Ensure the empire seam lies flat — not riding up or pulling away.

One-Shoulder / Asymmetric

The Look: Sculpted and contemporary.
Fit: Even, supportive pressure across the neckline; strap stays secure without digging.

Fit Tip: If the neckline shifts with movement, light tailoring can stabilize it perfectly.

High-Slit / Fitted Gown

The Look: Confident and refined.
Fit: Smooth, close fit through the hips with comfortable slit opening. The lining should stay flat when you walk.

Fit Tip: Test your stride — if the slit pulls or twists, the hip area may need a slight adjustment.

Short / Cocktail Dress

The Look: Playful and chic.
Fit: Fitted at the bust and waist with an even hemline. Should feel easy to move and sit in.

Fit Tip: A quick strap or waist alteration can perfect the fit, especially in beaded or structured fabrics.

Jumpsuit

The Look: Modern and effortlessly polished.
Fit: Supportive bodice with a natural waistline; pants drape fluidly through hips and thighs.

Fit Tip: Fit the top first — length and hem are easy to adjust afterward.

Mac Duggal Fit Philosophy

Every Mac Duggal gown is designed to celebrate your individuality.
The perfect fit should make you feel beautiful, confident, and completely yourself — from the first zip to the last dance.

FedEx Ground Shipping

Standard, ground shipping orders can take up to 2 business days to process. The expected delivery date is between 5-10 business days.

FedEx Express 2-Day Shipping

Mac Duggal offers 2-day shipping for a flat rate of $25. During the checkout process, please select the overnight shipping option.

Please note we are unable to make any adjustments to the shipping method once an order has been placed.

We currently ship to addresses within the contiguous United States, excluding Hawaii, Alaska, and Puerto Rico. All orders must be shipped to a physical address—we are unable to deliver to P.O. boxes.

We also offer international shipping to select countries. For a complete list of available destinations and specific shipping details by country, please visit our International Shipping Information page.

How quickly will my order arrive?

We’re committed to ensuring your order arrives in a timely and seamless manner.

Delivery timeframes can vary based on your shipping destination and the selected shipping method.

• Orders shipped via Standard service typically leave our facility within 2–3 business days (Monday through Friday, excluding holidays).
• Express shipping orders are prioritized to ship within 1–2 business days, with transit times generally up to 2 days after dispatch.

Our product display page shows an estimated arrival time. Express options are available at checkout.

For international orders, delivery times vary by country and carrier. We encourage you to visit our International Shipping Information page for destination-specific timelines and options.

Once your order ships, you’ll receive tracking details so you can follow its journey every step of the way.

Please note, bulk orders can be subject to additional shipping charges. Additionally, we are unable to make any adjustments to the shipping methods or shipping addresses once an order has been placed.

After you move through the return steps online, you’ll receive a temporary credit equal to the value of the returns you’re sending back. You can use this credit to make a new purchase, and it ships right away. If you do not use the credit, your original payment method will be refunded as usual. 

We accept the following forms of payment: Visa, Mastercard, American Express, Discover, Apple Pay, Google Pay, Shop Pay, PayPal and Klarna. 

Your credit card will be charged when you click "place order”. Once you receive an order confirmation email, this signifies your order went through and your card was charged. 

We do not provide delivery to any freight forwarding companies and are not liable for items shipped using an additional 3^rd party. 

At this time, we do not ship to PO Boxes or APO/FPO addresses.  Orders must be shipped to a physical address. 

Klarna is one of our accepted forms of payment. Klarna gives customers like you the option to break the cost of their purchase into 4 smaller payments. 

Sales tax is automatically calculated in select states as required by law based on where you are shipping your order. You can see the exact sales tax on your order after entering your address information on the checkout page. 

Please enter your promo code during the checkout process in the “Gift Card or discount code” box. Be sure to click “Apply”.

Please note:

• Only one promo code can be used per order.
• Sale and Last Chance items have already been discounted and are not eligible for promo codes.
• For a complete list of exclusions and terms, refer to individual promo code policies.

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How does paying with Shop Pay work?

Shop Pay makes checkout fast and flexible by giving you the option to pay now or pay later. 

When you choose to pay later, you can split your purchase into four equal biweekly payments with absolutely 0% interest, no hidden fees, no late fees, and no impact on your credit score. You can use both debit cards and credit cards to pay in installments with Shop Pay.

In some cases, your first payment will be due at checkout; otherwise, it will be due two weeks after your purchase.

How are refunds handled with Shop Pay installments? 

Refunds for purchases made with Shop Pay Installments are based on your remaining balance and the amount being refunded.

Once your return is processed and the refund is approved, the amount will be returned to your original payment method within 5 to 10 business days. Your Shop Pay balance will be automatically updated.

If the refund is less than your remaining balance, it may not lower your next payment. Instead, you’ll likely have fewer payments, a smaller final payment, or both.

If the refund is more than your remaining balance, the remaining balance will be cleared, and any extra amount will be refunded directly to your original payment method within 5 to 10 business days.

Once your order is shipped you will be e-mailed a tracking number. Through the link, you will be redirected from your email to your shipment status of the carrier. You can sign up for carrier shipment alerts email or text. 

We are very sorry to hear that you received an incorrect item in your order .

In order for us to process this inquiry, please send us photographs of the following to [email protected]:

1. The packing slip enclosed with the order
2. The product you received 

Once an order has been placed we can not update the delivery country/location.  We may be able to change the address within the same country or cancel the order, so you can place a replacement order if you urgently contact us within the same day you placed the order.  Due to our quick processing times we can not guarantee a cancellation or change. Reach out to our Care Team for assistance at [email protected].

Our shipping team packs orders quickly which means we can't make any changes after you place your order. However, you may be able to cancel if you contact us within 60 minutes of placing your order. A cancellation is NOT guaranteed unless you receive confirmation from the Mac Duggal Customer Service team. We cannot make any modifications to addresses once an order has been placed.

Orders that have been shipped or placed outside of the warehouse business hours (Monday through Friday 8 am – 4 pm CST) cannot be cancelled.

If it's urgent please call us to cancel or change your order and we will do our best to help you.

909-316-5758

If your desired size/color is out of stock, you can sign up for an email notification as soon as it’s restocked. To sign up, select your desired size and color. Then click on the “Notify me when available” button located below and enter your preferred email address. You will receive a notification once that size/color is back in stock.

Please note that not all styles will be restocked. If you have a specific timeline for your special occasion, we recommend using the recommended styles section at the bottom of each product page to find similar styles.

Unfortunately, we do not offer fabric swatches or additional fabric or trims beyond what comes with your dress. Please note with the delicate nature of special occasion garments beads and sequins will come loose or shed with wear, particularly when dancing, so we recommend gathering any sequins and beads that come loose and have your seamstress or dry cleaner reattach before your next wear. 

We are constantly working to restock and add new items to our assortment. Due to the nature of our dresses, we are unable to provide specific timelines for incoming shipments. However, we recommend using our “Notify me when available” service to receive notifications when our items are restocked. 

For orders made by credit card, we only charge you when the order ships to you.  If you see a charge on your credit card for a canceled order, it’s likely to be only a pre-authorization and not a payment. This will be automatically canceled by your payment provider.

If you paid by PayPal, the canceled order should have automatically generated a refund back to your account. 

If a refund was processed, please allow up to 7 business days for funds to credit back to your payment method. 

Customs clearance is completely beyond our control, as are any or resulting from inspections by the customs authorities. 

As only the recipients of the package can make an inquiry with the local customs authorities, for any details regarding the process and due date, we kindly ask that you contact them directly using the tracking reference number provided in your shipping dispatch confirmation email. 

The amount of duties and taxes applied depends on the value of the order and the destination country/location. You can reference our International Shipping Information page for information about your location.

Import duties and taxes may apply upon receipt of international orders. 

These duties and taxes are beyond our control as they are set by the Customs Authority of the destination country/location and depend on a number of factors such as:

1. Country/location or origin of the purchased product
2. Local VAT rates
3. Local import taxes

It will be your responsibility to pay these charges if and when asked to by your local authorities. 

Each country/location has its guidelines which must be followed for duties and tax payments. 

1. Duties and taxes are included in the price of the product for the following countries: 
2. Duties and taxes are required to be paid at check out as a separate line item(s)
3. Duties and taxes are not included and are due at the receipt of the product 

We use Global-e payments services to manage this and simplify duties and tax payments for our international customers. Global-e offers a guaranteed landed cost shipping service that allows you to prepay all taxes and there will be no additional charge when you receive your package- guaranteed. 

All you need to do is prepay the duties at checkout. If prepayment is supported for your order, then you will be quoted as follows at checkout:

“Prepay xxxx for duties, taxes, and fees now to guarantee no additional charges at delivery”

If you choose this option, you will be provided with a 100% guaranteed total amount for your order (including all applicable delivery charges, duties, and taxes) through Global-e services. 

Please note that inspections and fees applied on imports to your t/location are beyond our control, should you not decide to prepay during checkout.  Certain countries and locations require that duties and taxes be included in the total cost of the product.  If this is the case for your location, that will be noted on the product page and at checkout. Duties and Taxes are normally not refundable.  You are responsible for filing all drawback claims for duty and taxes for any returned items. 

For goods sold to Canadian shoppers that qualify for duties and taxes reclaim under the CREDITS program will be refunded in full as part of the return. For goods sold to all other countries/locations, you will be responsible for filing all drawback claims for duty and taxes for any returned items.

Title and risk to the returned items will not transfer back until such items physically arrive back at our returns facility. You are responsible for filing all drawback claims for duty and taxes for any returned items. The amount of duties and taxes applied depends on the value of the order and the destination country/location.

For returned international items it can take up to 21 business days to process your refund to your original payment method as the below steps must be followed:

1. Shipping time back to our warehouse
2. Processing and inspection for refund approval
3. Authorization/processing of the refund to issue a refund
4. Bank processing time after we have issued the refund

Goods sold to Canadian shoppers that qualify for duties and tax reclaim under the CREDITS program will be refunded in full as part of the return. For goods sold to all other countries/locations: the customer is responsible for filing all drawback claims for duty and taxes for any returned items from the applicable authorities. The invoice sent with your order has all the necessary information on duty and tax payment included. No matter what the process of payment was thereof, to the extent possible, in cases of returns or any other eligible circumstances, Global-e and Mac Duggal will have no responsibility or liability in connection with such drawback claims.

If your refund has not been processed within the 21 business days from when you shipped it, please send us the tracking number for your refund so that we can investigate further [email protected].

Please choose your country's flag at the top right of of our homepage. If you cannot see your country's flag listed, then it’s likely that we do not currently ship there. 

Yes! We're thrilled to be able to offer worldwide shipping to most countries. Explore our International Shipping Information page for additional details. 

All returns are subject to a $25 Return fee. We will provide you with a DHL express label. The $25 return label will be deducted from the refund amount for all international returns.

Delivery and clearance costs for the delivery of the product or return of the product are not reimbursable or refundable.

Duties and Taxes are non-refundable. Title and risk to the returned items will not transfer back until such items physically arrive back at our returns facility. You are responsible for filing all drawback claims for duty and taxes for any returned items. The amount of duties and taxes applied depends on the value of the order and the destination country/location.

Please refer to the return amount eligible on the return portal to see the expected return amount due. Return amounts are for product cost only minus the $25 return fee.

All International orders purchased through macduggal.com may be returned within 14 days of your order’s delivery date. Items must be in new, unworn condition with intact pink security ribbon and all original tags attached. Items marked as 'Final Sale' are non-returnable and non-exchangeable. International orders are not eligible for exchange. International returns must be initiated via our self-service Returns Center.

All returns are subject to a $25 Return fee. We will provide you with a DHL express label. The $25 return label will be deducted from the refund amount for all international returns.

Delivery and clearance costs for the delivery of the product or return of the product are not reimbursable or refundable. 

Duties and Taxes are non-refundable. Title and risk to the returned items will not transfer back until such items physically arrive back at our returns facility. You are responsible for filing all drawback claims for duty and taxes for any returned items. The amount of duties and taxes applied depends on the value of the order and the destination country/location.

Please refer to the return amount eligible on the return portal to see the expected return amount due. Return amounts are for product cost only minus the $50 return fee.

For all Returns: 

• Any original shipping charges paid are non-refundable.
• Only send back items after first creating your return/exchange in our Returns Center. Items shipped back to us without an RMA and Mac Duggal-issued shipping label will not be processed — no exceptions.
• Items without intact pink security ribbons will not be processed for returns or exchanges - no exceptions
• Please allow 5-10 business days from when your return arrives at our facility for our team to inspect and process your return. We will update you via email once we've issued your refund.
• We reserve the right to deactivate customer accounts if we identify unusual or excessive returns activity. Large or oversized return packages may be subject to additional shipping fees for which the customer will be responsible.
• Please take care when trying on your items. Without exception, we will not offer refunds or exchanges for garments that come back with makeup, deodorant marks, missing tags, alterations, snags, rips, tears, pet hair, odors, stains, or any other type of damage or signs of wear.
• Please note that items marked as 'Final Sale' are non-returnable and non-exchangeable. Once purchased, these items cannot be returned for a refund or exchanged for a different size, color, or product.
• Mac Duggal is not responsible for return shipments that include items not corresponding to the Mac Duggal brand. In such cases, Mac Duggal disclaims any liability for the return and will not be accountable for the associated shipping costs.
• If your order was delivered to a U.S. address and later forwarded internationally, we’re unfortunately unable to provide a return label from the overseas location. Return labels can only be generated from the original U.S. delivery address.

Should your item arrive damaged, please contact [email protected] within 48 hours of delivery to initiate a claim. Please include the following information in your email: 

• order number
• description of damages/issue
• clear photo(s) of the damaged item and inner and outer package

Providing this information will assist us in filing a swift investigation with our shipping partner. 

Start a return

We ship all international packages Premium Standard Shipping (FedEx) or DHL Express. We do not offer a ground shipping service at this time.  

• The express shipping fee is $25 USD
• It can take 2 business days (not including weekends and holidays) for us to prepare a package for international delivery. 
• Once your order ships you will be sent an automated message notification with your tracking information
  • If there is no update on tracking for more than 5 days, feel free to contact our customer care team to review and help track your package. Please note that international packages do not update tracking as frequently as domestic carriers. You may not see updates until the package arrives in your country 
  • If your order hasn’t arrived by the expected date, we kindly ask that you wait an additional 10-14 days to allow for any customs inspections or possible postal delays in your area.

We're sorry to hear that you did not receive all the products you ordered.

Kindly send an email to [email protected] with your order number and specific details about the missing item. We will initiate an investigation to address and resolve this issue promptly.

We are unable to make any changes to invoices. We are required by law to indicate on commercial invoices and official documents full and accurate details of the order including price. 

For a copy of your invoice, please fill out the form here: 

https://service.global-e.com/kb-tag/payments-price.

If you prepaid your duties and taxes at checkout, your order is covered by our “guaranteed landing shipping cost service” meaning you should not have to pay any further fees. 

1. If you have not paid the invoice for additional charges, please do not- we will resolve the issue directly with our shipping partner.
2. If you have paid the invoice, please send us a copy of the receipt to [email protected] and we will issue a full refund via the global-e guaranteed duty fees. 

Do you have any discounts available?

• Yes! You can enjoy a 10% discount on your first order and get access to exclusive  offers by subscribing to our newsletter.

  Simply click on "Sign Up for Updates" in the footer of our website and provide your email and you'll receive a code via email to use at checkout.  Happy Shopping! 
  

• Please note we do not allow multiple promotional codes to be used at the same time. 

Please enter your promo code during the checkout process in the “Gift Card or discount code” box. Be sure to click “Apply”.

Please note:

• Only one promo code can be used per order.
• Sale and Last Chance items have already been discounted and are not eligible for promo codes.
• For a complete list of exclusions and terms, refer to individual promo code policies.

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