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We are always here to assist you with any questions or concerns you may have.&#xA0;For the best service, we recommend contacting us via email at customercare@macduggal.com.&#xA0;If you prefer to speak with us over the phone, feel free to give us a call at 909-316-5758 and we&apos;ll be happy to assist you. Our regular business hours are Monday-Friday 9:00 am - 5:00 pm CST.&#xA0;For international orders, please contact us via email at&#xA0;international@macduggal.com.For press inquiries, email press@macduggal.com.For partnership/influencer inquires, email socialmedia@macduggal.com.

We are always here to assist you with any questions or concerns you may have. For the best service, we recommend contacting us via email at customercare@macduggal.com. If you prefer to speak with us over the phone, feel free to give us a call at 909-

How do I contact Mac Duggal customer service?

FAQS

Mac Duggal Size Chart

How Do I Find the Right Size?

Can I order more than one size in a style?

What size should I order if I am in between sizes?

Do you provide alterations?

How do I care for my hand-beaded dress?

How do I care for my evening gown?

How do I clean my dress?

Which dresses have built in bra-cups and are lined?

How should a formal dress fit?

What silhouette is best for my body type?

How do the different silhouettes fit?

Sizing, Fit and Care

What is your return policy?

How do I return or exchange a gift?

How do I start a return or exchange?

Pink Ribbon Return Policy – Frequently Asked Questions

Do you charge a fee for returns?

Where can I find my shipping label?

How long will it take to process my refund?

My order says it’s ineligible for return, what do I do?

Do I need to return the product in its original packaging?

Is an order slip required?

How long does it take to ship an exchange?

What should I do if I receive a damaged product?

What should I do if I receive the wrong product?

How Does Our "Pay Now to Unlock Free Returns" Work?

I received a damaged item.

Returns and Exchanges

How do I track my order?

I received an incorrect item in my order.

Can I change my delivery address?

Can I change or cancel my order?

What do I do if the dress I want is out of stock?

Can I purchase a fabric swatch or additional fabric?

How often do you restock?

My order was canceled, but I still see a charge.

Orders

My package is stuck in customs.

How much will I pay in duties and taxes?

Custom duties and  taxes

Can I get back the duties and taxes paid on a refunded international order?

I made an international return and have not been refunded.

Do you ship to my country?

Do you ship internationally?

Is there a fee to return an item shipped internationally?

What is your international return policy?

What carriers and services are available for international shipping?

There is an item missing from my international order.

Can you change the amount of my invoice?

I prepaid my duties & taxes, but have been charged more fees for delivery.

International

US Shipping Options

Where do you ship?

What is an Instant Credit and how do I use it?

What forms of payment do you accept?

When will my credit card be charged?

Can I have my package sent to a freight forwarding company?

Do you ship to PO Boxes?

What is Klarna?

Do you charge sales tax for my state?

How can I add a promo code?

What is Shop Pay and how does it work?

Shipping and Payment

Where can I go to try on your dresses?

What is Wishlist?

How do I remove the red security tag?

What's your price adjustment policy?

My promotional code is not working.

How do I review my wishlist?

Why do you use AI in your Customer Service Center?

How I can I become an authorized Mac Duggal retailer?

Do you have any discounts available?

Discounts and Promotions

How do I contact Mac Duggal customer service?Updated 10 months ago