Why do you use AI in your Customer Service Center?Updated a month ago

We understand that nothing can truly replace human connection. That’s why our Customer Care Team is here for you—real people available Monday through Friday, 9 a.m. to 5 p.m CST.

To better support you around the clock, we also use an AI assistant as part of our customer service experience. It’s always available and responds as fast as your internet connection allows. In today’s world, many customers appreciate getting quick answers anytime, day or night—so to get things moving quickly, our AI assistant often starts the conversation, making sure you feel heard from the start.

That said, we know AI isn’t for everyone. If you'd prefer to speak with a person, we completely understand—and we’re always happy to connect with you directly. You can call us at 909-316-5758. Via email or chat you can always request “Agent” any time and our team will respond within the next 24 business hours.