Orders

How do I track my order?

Once your order is shipped you will be e-mailed a tracking number. Through the link, you will be redirected from your email to your shipment status of the carrier. You can sign up for carrier shipment alerts email or text.

I received an incorrect item in my order.

We are very sorry to hear that you received an incorrect item in your order . In order for us to process this inquiry, please send us photographs of the following to [email protected]:

Can I change my delivery address?

Once an order has been placed we can not update the delivery country/location. We may be able to change the address within the same country or cancel the order, so you can place a replacement order if you urgently contact us within the same day you

Can I change or cancel my order?

Our shipping team packs orders quickly which means we can't make any changes after you place your order. However, you may be able to cancel if you contact us within 60 minutes of placing your order. A cancellation is NOT guaranteed unless you receive

What do I do if the dress I want is out of stock?

If your desired size/color is out of stock, you can sign up for an email notification as soon as it’s restocked. To sign up, select your desired size and color. Then click on the “Notify me when available” button located below and enter your preferre

Can I purchase a fabric swatch or additional fabric?

Unfortunately, we do not offer fabric swatches or additional fabric or trims beyond what comes with your dress. Please note with the delicate nature of special occasion garments beads and sequins will come loose or shed with wear, particularly when d

How often do you restock?

We are constantly working to restock and add new items to our assortment. Due to the nature of our dresses, we are unable to provide specific timelines for incoming shipments. However, we recommend using our “Notify me when available” service to rece

My order was canceled, but I still see a charge.

For orders made by credit card, we only charge you when the order ships to you. If you see a charge on your credit card for a canceled order, it’s likely to be only a pre-authorization and not a payment. This will be automatically canceled by your p