I made an international return and have not been refunded.Updated 3 months ago
For returned international items it can take up to 21 business days to process your refund to your original payment method as the below steps must be followed:
- Shipping time back to our warehouse
- Processing and inspection for refund approval
- Authorization/processing of the refund to issue a refund
- Bank processing time after we have issued the refund
Goods sold to Canadian shoppers that qualify for duties and tax reclaim under the CREDITS program will be refunded in full as part of the return. For goods sold to all other countries/locations: the customer is responsible for filing all drawback claims for duty and taxes for any returned items from the applicable authorities. The invoice sent with your order has all the necessary information on duty and tax payment included. No matter what the process of payment was thereof, to the extent possible, in cases of returns or any other eligible circumstances, Global-e and Mac Duggal will have no responsibility or liability in connection with such drawback claims.
If your refund has not been processed within the 21 business days from when you shipped it, please send us the tracking number for your refund so that we can investigate further [email protected].