International

My package is stuck in customs.

Customs clearance is completely beyond our control, as are any or resulting from inspections by the customs authorities. As only the recipients of the package can make an inquiry with the local customs authorities, for any details regarding the proce

How much will I pay in duties and taxes?

The amount of duties and taxes applied depends on the value of the order and the destination country/location.

Custom duties and taxes

Import duties and taxes may apply upon receipt of international orders. These duties and taxes are beyond our control as they are set by the Customs Authority of the destination country/location and depend on a number of factors such as:. It will be

Can I get back the duties and taxes paid on a refunded international order?

For goods sold to Canadian shoppers that qualify for duties and taxes reclaim under the CREDITS program will be refunded in full as part of the return. For goods sold to all other countries/locations, you will be responsible for filing all drawback c

I made an international return and have not been refunded.

For returned international items it can take up to 21 business days to process your refund to your original payment method as the below steps must be followed:. Goods sold to Canadian shoppers that qualify for duties and tax reclaim under the CREDITS

Do you ship to my country?

Please click on the link at the bottom of our homepage to find your currency. If you cannot see your country's currency listed, then it’s likely that we do not currently ship there.

Do you ship internationally?

Yes! We're thrilled to be able to offer worldwide shipping to most countries. Explore our international policy for additional details.

Is there a fee to return an item shipped internationally?

All returns are subject to a $50 Return fee. We will provide you with a DHL express label. The $50 return label will be deducted from the refund amount for all international returns. Delivery and clearance costs for the delivery of the product or ret

What is your international return policy?

All International orders purchased through macduggal.com may be returned within 14 days of your order’s delivery date. Items must be in new, unworn condition with intact pink security ribbon and all original tags attached. Items marked as 'Final Sale

What carriers and services are available for international shipping?

We ship all international packages via DHL Express. We do not offer a ground shipping service at this time.

There is an item missing from my international order.

We're sorry to hear that you did not receive all the products you ordered. Kindly send an email to [email protected] with your order number and specific details about the missing item. We will initiate an investigation to address and resolv

Can you change the amount of my invoice?

We are unable to make any changes to invoices. We are required by law to indicate on commercial invoices and official documents full and accurate details of the order including price. For a copy of your invoice, please fill out the form here:. https:

I prepaid my duties & taxes, but have been charged more fees for delivery.

If you prepaid your duties and taxes at checkout, your order is covered by our “guaranteed landing shipping cost service” meaning you should not have to pay any further fees.