What is your international return policy?Updated 3 months ago

All International orders purchased through macduggal.com may be returned within 14 days of your order’s delivery date. Items must be in new, unworn condition with intact pink security ribbon and all original tags attached. Items marked as 'Final Sale' are non-returnable and non-exchangeable. International orders are not eligible for exchange. International returns must be initiated via our self-service International Returns Center.

All returns are subject to a $50 Return fee. We will provide you with a DHL express label. The $50 return label will be deducted from the refund amount for all international returns.

Delivery and clearance costs for the delivery of the product or return of the product are not reimbursable or refundable. 

Duties and Taxes are non-refundable. Title and risk to the returned items will not transfer back until such items physically arrive back at our returns facility. You are responsible for filing all drawback claims for duty and taxes for any returned items. The amount of duties and taxes applied depends on the value of the order and the destination country/location.

Please refer to the return amount eligible on the return portal to see the expected return amount due. Return amounts are for product cost only minus the $50 return fee.

For all Returns: 

• Any original shipping charges paid are non-refundable.
• Only send back items after first creating your return/exchange in our Returns Center. Items shipped back to us without an RMA and Mac Duggal-issued shipping label will not be processed — no exceptions.
• Items without intact pink security ribbons will not be processed for returns or exchanges - no exceptions
• Please allow up to 21 business days from when your return arrives at our facility for our team to inspect and process your return. We will update you via email once we've issued your refund.
• We reserve the right to deactivate customer accounts if we identify unusual or excessive returns activity. Large or oversized return packages may be subject to additional shipping fees for which the customer will be responsible.
• Please take care when trying on your items. Without exception, we will not offer refunds or exchanges for garments that come back with makeup, deodorant marks, missing tags, alterations, snags, rips, tears, pet hair, odors, stains, or any other type of damage or signs of wear.
• Please note that items marked as 'Final Sale' are non-returnable and non-exchangeable. Once purchased, these items cannot be returned for a refund or exchanged for a different size, color, or product.
• Mac Duggal is not responsible for return shipments that include items not corresponding to the Mac Duggal brand. In such cases, Mac Duggal disclaims any liability for the return and will not be accountable for the associated shipping costs.

Should your item arrive damaged, please contact [email protected] within 48 hours of delivery to initiate a claim. Please include the following information in your email: 

• order number
• description of damages/issue
• clear photo(s) of the damaged item and inner and outer package

Providing this information will assist us in filing a swift investigation with our shipping partner. 

Start A Return: International Returns Center