Pink Ribbon Return Policy – Frequently Asked QuestionsUpdated 9 hours ago
At Mac Duggal, we want you to feel confident in your purchase. To help ensure the quality and integrity of our dresses, we use a pink ribbon seal. Please review the return guidelines below before removing the ribbon or initiating a return.
1. What is the pink ribbon, and why is it important?
Every Mac Duggal dress is shipped with a pink ribbon securely attached. This ribbon serves as a protective seal, confirming the dress has not been worn, altered, or damaged.
It’s thoughtfully placed to allow you to try on your dress comfortably and check the fit, without affecting the fabric or delicate construction. To help us maintain the quality of our garments for all customers, the ribbon must remain securely attached and unaltered for any return to be accepted.
2. Can I return my dress if the pink ribbon has been removed?
No. Dresses without the pink ribbon attached are not eligible for return. We recommend keeping the ribbon in place until you’re absolutely sure you’re keeping your dress.
3. What condition must the dress be in to qualify for a return?
To be eligible for return, the dress must be:
- In original, unworn condition
- Unaltered and unwashed
- With the pink ribbon securely attached
4. What if my dress arrives with an issue?
We inspect every order with care, but if your dress arrives with an issue, contact us within 48 hours of delivery so we can assist you right away.
5. How do I start a return?
Visit our Returns Portal or contact our Customer Service team at [email protected] with your order number. You’ll receive clear instructions on how to send your item back.
6. What happens if my return doesn’t meet the requirements?
If your return shows any signs of wear, has been altered, or is missing the pink ribbon, it will not be accepted. In that case, the dress will be sent back to you.
7. How can I make sure my return is accepted?
Here are some quick tips to protect your return eligibility:
- Inspect your dress carefully upon delivery
- Leave the pink ribbon attached until you’re certain you’ll keep it
- Handle the dress with care when trying it on
- Include all packaging and paperwork when sending your return back.
Mac Care Tip: Try on your dress with care, and keep the pink ribbon attached until you’re sure it’s the right fit for you. The ribbon helps us ensure every return is in pristine condition for you and future customers.