Items purchased through macduggal.com may be returned or exchanged within 14 days of your order's delivery date. Upon return, customers will receive their refund back to the original form of payment within this timeframe. Alternatively, if opted, cus
Returning a gift is easy! You can exchange, receive store credit, or credit the purchaser's original payment method. We just need a little information from you. Here's how it works:. 1. Visit our self-service Gift Return Center within 14 days of your
Do you have a return or exchange? No problem. Here's how it works:. 1. Visit our self-service Returns Center within 14 days of your order's delivery date and. 2. Enter your order number and shipping zip code or email (Hint: your order number can be f
At Mac Duggal, we want you to feel confident in your purchase. To help ensure the quality and integrity of our dresses, we use a pink ribbon seal. Please review the return guidelines below before removing the ribbon or initiating a return. It’s thoug
For U.S.-based orders, there is a $18 fee per label for returns. Original shipping charges are non-refundable. You also have the opportunity to select the "Pay Now to Unlock Free Return" option at checkout and paying a $7.98 fee. If you decide to re
Once you initiate your return through our Returns Center, you’ll receive step-by-step instructions and a return shipping label which will also be sent to your email.
Please allow up to 5-10 business days processing time for our team to receive, inspect and process your refund. You will be notified when your refund arrives at our warehouse, and again when your refund is processed. Kindly note it can take up to 7
Most Mac Duggal.com orders are eligible for returns within 14 days from the delivery date, for a full refund. Please note that final sale items, samples, and ‘last chance’ items are not eligible for returns or exchange. If you meet the return criter
If possible, please ship your return in its original packaging to protect it from damage during transit. If you no longer have the original packaging, it’s not a problem. Please ship your return in your own packaging or materials provided by your loc
No order slip is required, as long as your returned product has its original tags intact and you use the return shipping label we provide to you.
FREE EXCHANGES & STORE CREDIT. We provide two exchange options: Instant Exchange or Standard Exchange
All orders are inspected before shipping for quality control, but with the delicate nature of our garments, mistakes can happen. If you receive a damaged product, you must contact [email protected] within 48 hours of receipt of your dress wi
After starting your return, select ‘received wrong item’ under ‘reason for return’, and proceed through the exchange process. Your preferred item will ship to you right away.
By selecting the "Pay Now to Unlock Free Return" option at checkout and paying the $7.98 fee, you'll be eligible for a return at no extra cost. If you decide not to pay the $7.98 fee at checkout, you can still return your item, but you'll be responsi
We are very sorry to hear your item did not arrive in perfect condition. In order for us to follow up with our shipping partner, we kindly ask that you send us photos of:. For us to process this inquiry, please send photographs to customercare@macdug