Once you initiate your return through our Returns Center, you’ll receive step-by-step instructions and a return shipping label which will also be sent to your email.

Once you initiate your return through our&#xA0;<a href="https://returns.macduggal.com/#/" rel="noopener noreferrer" target="_blank">Returns Center</a>, you&#x2019;ll receive step-by-step instructions and a return shipping label which will also be sent to your email.&#xA0;

Where can I find my shipping label?

Please allow up to 5-10 business days processing time for our team to receive, inspect and process your refund. You will be notified when your refund arrives at our warehouse, and again when your refund is processed.  Kindly note it can take up to 7

Please allow up to 5-10 business days processing time for our team to receive, inspect and process your refund. You will be notified when your refund arrives at our warehouse, and again when your refund is processed. &#xA0;Kindly note it can take up to 7 business days from the day of processing for the refund to post to your account, depending on your financial institution.&#xA0;

How long will it take to process my refund?

Items purchased through macduggal.com may be returned or exchanged within 14 days of your order's delivery date. Upon return, customers will receive their refund back to the original form of payment within this timeframe. Alternatively, if opted, cus

<h2 id="isPasted">RETURNS &amp; EXCHANGES</h2><h3 id="isPasted">START A RETURN:&#xA0;<a href="https://returns.macduggal.com/#/" rel="noopener noreferrer" target="_blank">RETURNS CENTER</a></h3>Items purchased through macduggal.com may be returned or exchanged within 14 days of your order&apos;s delivery date. Upon return, customers will receive their refund back to the original form of payment within this timeframe. Alternatively, if opted, customers may choose to receive store credit. All apparel must be in new, unworn condition with intact pink security ribbon and all original tags/accessories attached. &#xA0;Handbags must be in their original condition, with all tags and protective material intact. Items marked as &apos;Final Sale&apos; are non-returnable and non-exchangeable. We will provide you with a FedEx return label, and a $18 label fee will be deducted from your final refund.To ensure proper tracking and the swiftest possible resolution, returns must be initiated via our self-service <a href="https://macduggal.com/pages/returns-exchanges">RETURNS CENTER</a>.<h3 id="for-our-international-return-policy-please-click-here">For our international return policy, please click <a href="https://macduggal.com/pages/international-shipping-return-policy" rel="noopener noreferrer" target="_blank">here</a>.</h3><h2 id="isPasted">FREE EXCHANGES &amp; STORE CREDIT</h2>We provide two exchange options: Instant Exchange or Standard Exchange<ul><li>Instant Exchange: Your exchange will be ordered once submitted. A temporary hold will be placed on your credit card. If the item/s from an Instant Exchange are not scanned by the carrier within 14 days, the full amount of the exchange will be charged to the card.</li><li>Standard Exchange: Your exchange order will be processed once the carrier scans your return. All exchanges are shipped with standard shipping.</li><li>You will receive an email with your new order number.</li><li>We are unable to cancel exchange orders due to our extremely efficient processing times.</li><li>Any exchanges requested that we do not have in stock will automatically be issued as a refund.</li></ul><h2 id="for-all-domestic-returns-and-exchanges">FOR ALL DOMESTIC RETURNS AND EXCHANGES</h2><ul><li>Store credit, if chosen, is issued via online gift card and can be used to make a future purchase.</li><li>We&#x2019;re pleased to offer one free exchange per order. If you decide to return your exchange item(s), the $18 return label fee will apply and will be deducted from your refund.</li><li>Any original shipping charges paid are non-refundable.</li><li>Only send back items after first creating your return/exchange in our <a href="https://returns.macduggal.com/#/" rel="noopener noreferrer" target="_blank">RETURNS CENTER</a>. Items shipped back to us without an RMA and Mac Duggal-issued shipping label will not be processed &#x2014; no exceptions.</li><li>Apparel of any kind without intact pink security ribbons will not be processed for returns or exchanges - no exceptions</li><li>Please allow up to 10 business days from when your return arrives at our facility for our team to inspect and process your return. We will update you via email once we&apos;ve issued your refund.</li><li>We reserve the right to deactivate customer accounts if we identify unusual or excessive returns activity. Large or oversized return packages may be subject to additional shipping fees for which the customer will be responsible.</li><li>Please take care when trying on your items. Without exception, we will not offer refunds or exchanges for garments that come back with makeup, deodorant marks, missing tags, alterations, snags, rips, tears, pet hair, odors, stains, or any other type of damage or signs of wear.</li><li>Handbags must be in their original condition, with all tags and protective material intact, to be eligible for a return or exchange. Without exception, we will not offer refunds or exchanges for handbags that come back with any type of damage. This includes but is not limited to missing tags, snags, rips, tears, odors, stains, dust covers, straps, metal protective film, etc.</li><li>All components of the handbag must be included in your return. Our team will inspect for missing parts, such as removable straps, upon delivery to our warehouse. If any component is missing, the return will be rejected and sent back to the customer.</li><li>Please note that items marked as &apos;Final Sale&apos; are non-returnable and non-exchangeable. Once purchased, these items cannot be returned for a refund or exchanged for a different size, color, or product.</li></ul>Should your item arrive damaged or missing parts (straps, dust bag, accents, etc.), please contact customercare@macduggal.com within 48 hours of delivery to initiate a claim. Please include the following information in your email: order number, description of damages/issue, and clear photo(s) of the damage.For our international return policy, please click <a href="https://macduggal.com/pages/international-shipping-return-policy" id="isPasted" rel="noopener noreferrer" target="_blank">here</a>.<h3 id="isPasted">START A RETURN:&#xA0;<a href="https://returns.macduggal.com/#/" rel="noopener noreferrer" target="_blank">RETURNS CENTER</a></h3><h4 id> </h4>

What is your return policy?

Returning a gift is easy! You can exchange, receive store credit, or credit the purchaser's original payment method. We just need a little information from you. Here's how it works:. 1. Visit our self-service Gift Return Center within 14 days of your

Returning a gift is easy! You can exchange, receive store credit, or credit the purchaser&apos;s original payment method. We just need a little information from you.Here&apos;s how it works:1. Visit our self-service <a href="https://returns.macduggal.com/#/gift" id="isPasted" rel="noopener noreferrer" style=" text-decoration: underline;" target="_blank">Gift Return Center</a> within 14 days of your order&apos;s delivery date2. Enter your order number and purchaser&apos;s shipping zip code or email.3. Click Start Return and click on the item you would like to return4. Follow the prompts as to why the item didn&apos;t work out and how you would like to proceed**If you are returning multiple items, follow the above steps**Exchanges:If you want to exchange for a different size/color or completely different style, you can choose an instant exchange which ships immediately or a standard which ships once the carrier scans your return package.Store Credit:Store credit, if chosen, is issued via online gift card and can be used toward a future purchase.Refunds:Refunds are issued within 10 business days of receiving your return. As a friendly reminder, items that come back to us with any signs of damage or wear will not be eligible for a refund. All apparel must be in new, unworn condition with intact pink security ribbon and all original tags/accessories attached. Handbags must be in their original condition, with all tags and protective material intact including detachable straps when applicable. Our full return policy is available <a href="https://macduggal.com/pages/returns-exchanges" rel="noopener noreferrer" target="_blank">here</a>.&#xA0;

How do I return or exchange a gift?

Do you have a return or exchange? No problem. Here's how it works:. 1. Visit our self-service Returns Center within 14 days of your order's delivery date and. 2. Enter your order number and shipping zip code or email (Hint: your order number can be f

Do you have a return or exchange? No problem. Here&apos;s how it works:1. Visit our self-service <a href="https://macduggal.com/pages/returns-exchanges" rel="noopener noreferrer" target="_blank">Returns Center</a> within 14 days of your order&apos;s delivery date and<h4 id="isPasted">START A RETURN (U.S.):&#xA0;<a href="https://returns.macduggal.com/#/" rel="noopener noreferrer" target="_blank">RETURNS CENTER</a></h4>2. Enter your order number and shipping zip code or email (Hint: your order number can be found in the confirmation email we sent after you placed your order). Alternatively, we can look up your order using the email address you used at checkout.3. Click Start Return and click on the item you would like to return4. Follow the prompts as to why the item didn&apos;t work out and how you would like to proceed**If you are returning multiple items, follow the above steps**Exchanges (U.S. Only):If you want to exchange for a different size/color or completely different style, you can choose an instant exchange which ships immediately or a standard which ships once the carrier scans your return package. &#xA0;Refunds:Refunds are issued within 10 business days of receiving your return. As a friendly reminder, items that come back to us with any signs of damage or wear will not be eligible for a refund. Our full return policy is available <a href="https://macduggal.com/pages/returns-exchanges" rel="noopener noreferrer" target="_blank">here</a>.

How do I start a return or exchange?

For  U.S.-based orders, there is a $18 fee per label for returns. Original shipping charges are non-refundable. You also have the opportunity to select the "Pay Now to Unlock Free Return" option at checkout and paying a $7.98 fee. If you decide to re

For &#xA0;U.S.-based orders, there is a $18 fee per label for returns. Original shipping charges are non-refundable. You also have the opportunity to select the &quot;Pay Now to Unlock Free Return&quot; option at checkout and paying a $7.98 fee. If you decide to return your item, you&apos;ll be able to return at no further cost.International returns are subject to a $50 Return fee. We will provide you with a DHL express label. The $50 return label will be deducted from the refund amount for all international returns. &#xA0;&#xA0;More information is available in our&#xA0;<a href="https://macduggal.com/pages/returns-exchanges" rel="noopener noreferrer" target="_blank">Returns Center</a>.

Do you charge a fee for returns?

Most Mac Duggal.com orders are eligible for returns within 14 days from the delivery date, for a full refund. Please note that final sale items, samples, and ‘last chance’ items are not eligible for returns or exchange.  If you meet the return criter

Most Mac Duggal.com orders are eligible for returns within 14 days from the delivery date, for a full refund. Please note that final sale items, samples, and &#x2018;last chance&#x2019; items are not eligible for returns or exchange. &#xA0;If you meet the return criteria and are still having an issue, please email customercare@macduggal.com and our team will be able to assist you.&#xA0;

My order says it’s ineligible for return, what do I do?

If possible, please ship your return in its original packaging to protect it from damage during transit. If you no longer have the original packaging, it’s not a problem. Please ship your return in your own packaging or materials provided by your loc

If possible, please ship your return in its original packaging to protect it from damage during transit. If you no longer have the original packaging, it&#x2019;s not a problem. Please ship your return in your own packaging or materials provided by your local courier.Please note that handbags must be shipped back in original dust bags to be eligible for a full refund. Missing or damage dust bags may result in an additional $15 handling fee.&#xA0;

Do I need to return the product in its original packaging?

No order slip is required, as long as your returned product has its original tags intact and you use the return shipping label we provide to you.

No order slip is required, as long as your returned product has its original tags intact and you use the return shipping label we provide to you.&#xA0;

Is an order slip required?

FREE EXCHANGES & STORE CREDIT. We provide two exchange options: Instant Exchange or Standard Exchange

FREE EXCHANGES &amp; STORE CREDITWe provide two exchange options: Instant Exchange or Standard Exchange<ul><li>Instant Exchange: Your exchange will be ordered once submitted. A $1.00 hold will be placed on your credit card. If the item/s from an Instant Exchange are not scanned by the carrier within 7 days, the full amount of the exchange will be charged to the card.</li><li>Standard Exchange: Your exchange order will be processed once your return is scanned by the carrier. All exchanges are shipped with standard shipping.</li><li>You will receive an email with your new order number.</li><li>We are unable to cancel exchange orders due to our extremely efficient processing times.</li><li>Any exchanges requested that we do not have in stock will automatically be issued as a refund.</li></ul>

How long does it take to ship an exchange?

All orders are inspected before shipping for quality control, but with the delicate nature of our garments, mistakes can happen. If you receive a damaged product, you must contact customercare@macduggal.com within 48 hours of receipt of your dress wi

All orders are inspected before shipping for quality control, but with the delicate nature of our garments, mistakes can happen.If you receive a damaged product, you must contact customercare@macduggal.com within 48 hours of receipt of your dress with the following:<ul><li>Order #</li><li>description of damage</li><li>clear photos of all damages</li></ul>Our team will reach out immediately with a resolution. &#xA0;If you don&#x2019;t reach out within 48 hours, our team cannot be responsible for any issues with your order. &#xA0;Please keep in mind that items that have been damaged while trying on will be considered final sale and will not be eligible for return or exchange.

What should I do if I receive a damaged product?

After starting your return, select ‘received wrong item’ under ‘reason for return’, and proceed through the exchange process. Your preferred item will ship to you right away.

After starting your return, select &#x2018;received wrong item&#x2019; under &#x2018;reason for return&#x2019;, and proceed through the exchange process. Your preferred item will ship to you right away.&#xA0;

What should I do if I receive the wrong product?

By selecting the "Pay Now to Unlock Free Return" option at checkout and paying the $7.98 fee, you'll be eligible for a return at no extra cost. If you decide not to pay the $7.98 fee at checkout, you can still return your item, but you'll be responsi

By selecting the &quot;Pay Now to Unlock Free Return&quot; option at checkout and paying the $7.98 fee, you&apos;ll be eligible for a return at no extra cost.&#xA0;If you decide not to pay the $7.98 fee at checkout, you can still return your item, but you&apos;ll be responsible for the $18 return shipping label fee.Please note that all returns must adhere to our standard return policy guidelines:Items purchased through macduggal.com may be returned or exchanged within 14 days of your order&apos;s delivery date. All apparel must be in new, unworn condition with intact pink security ribbon and all original tags/accessories attached. Handbags must be in their original condition, with all tags and protective material intact including detachable straps when applicable. Items marked as &apos;Final Sale&apos; are non-returnable and non-exchangeable. Our detailed return policy can be found <a href="https://macduggal.com/pages/returns-exchanges" rel="noopener noreferrer" target="_blank">here</a>.&#xA0;The &quot;Pay Now to Unlock Free Return&quot; option is non-refundable and non-transferable.&#xA0;

How Does Our "Pay Now to Unlock Free Returns" Work?

We are very sorry to hear your item did not arrive in perfect condition. In order for us to follow up with our shipping partner, we kindly ask that you send us photos of:. For us to process this inquiry, please send photographs to customercare@macdug

We are very sorry to hear your item did not arrive in perfect condition. In order for us to follow up with our shipping partner, we kindly ask that you send us photos of:<ol><li>The damaged item</li><li>The inner and outer packaging&#xA0;</li></ol>For us to process this inquiry, please send photographs to customercare@macduggal.com.

Returns and Exchanges