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All orders are inspected before shipping for quality control, but with the delicate nature of our garments, mistakes can happen.If you receive a damaged product, you must contact customercare@macduggal.com within 48 hours of receipt of your dress with the following:<ul><li>Order #</li><li>description of damage</li><li>clear photos of all damages</li></ul>Our team will reach out immediately with a resolution. &#xA0;If you don&#x2019;t reach out within 48 hours, our team cannot be responsible for any issues with your order. &#xA0;Please keep in mind that items that have been damaged while trying on will be considered final sale and will not be eligible for return or exchange.

All orders are inspected before shipping for quality control, but with the delicate nature of our garments, mistakes can happen. If you receive a damaged product, you must contact customercare@macduggal.com within 48 hours of receipt of your dress wi

What should I do if I receive a damaged product?

Returns and Exchanges

What's my size?

Petit size chart

Can I order more than one size in a style?

What size should I order if I am in between sizes?

Sizing and Fit

Where can I find my shipping label?

How long will it take to process my refund?

What is your return policy?

How do I return or exchange a gift?

How do I start a return or exchange?

Do you charge a fee for returns?

My order says it’s ineligible for return, what do I do?

Do I need to return the product in its original packaging?

Is an order slip required?

How long does it take to ship an exchange?

What should I do if I receive the wrong product?

How Does Our "Pay Now to Unlock Free Returns" Work?

I received a damaged item.

How do I track my order?

I received an incorrect item in my order.

Can I change my delivery address?

Can I change or cancel my order?

What do I do if the dress I want is out of stock?

Can I purchase a fabric swatch or additional fabric?

How often do you restock?

My order was canceled, but I still see a charge.

Orders

My package is stuck in customs.

How much will I pay in duties and taxes?

Custom duties and  taxes

Can I get back the duties and taxes paid on a refunded international order?

I made an international return and have not been refunded.

Do you ship to my country?

Do you ship internationally?

Is there a fee to return an item shipped internationally?

What is your international return policy?

What carriers and services are available for international shipping?

There is an item missing from my international order.

Can you change the amount of my invoice?

I prepaid my duties & taxes, but have been charged more fees for delivery.

International

Shipping Options

Where do you ship?

What is an Instant Credit and how do I use it?

What forms of payment do you accept?

When will my credit card be charged?

Can I have my package sent to a freight forwarding company?

Do you ship to PO Boxes?

What is Klarna?

Do you charge sales tax for my state?

How can I add a promo code?

Shipping and Payment

What is Wishlist?

How do I remove the red security tag?

Where can I go to try on your dresses?

How do I contact Mac Duggal customer service?

What's your price adjustment policy?

My promotional code is not working.

How do I review my wishlist?

Which dresses have built in bra-cups and are lined?

How do I clean my dress?

FAQS

Do you have any discounts available?

Discounts and Promotions

What should I do if I receive a damaged product?Updated 3 months ago